Store Policies


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Custom Flag Orders

Artwork associated and produced by Dover Flag is the property of the customer, and thus the customer is responsible for color, shape, and approval.

Once a custom flag order is accepted by the customer, the sale is deemed as final and cancellations and refunds can not be processed as the work is custom. This does not apply to defect works and products. Defected work must be returned to Dover Flag via UPS shipping and inspected by Dover Flag prior to refund or re-ordering. Dover Flag holds the right to make corrections to defected orders and products prior to a refund.
Custom Flags have seen an increase in time to produce and Dover Flag does not hold responsibility in production times.

Email/Phone Orders

Orders may be placed with Dover Flag via email. Those orders will be processed via quickbooks and an invoice will be sent to the email address provided by the customer. All webstore policies apply to Email Orders. Customer will also assume all fees and processes that accompany a quickbooks invoice payment.

Alternative Payment Options

Customers wishing to pay via check may contact us by email to request a quickbooks invoice. Long standing corporate customers may request EFT or ACH payments by email as well.