Store Hours
Due to many of the unfortunate events of 2020 and rising costs of doing business our physical store has closed.
We will be operating solely online, answering phone calls and emails during weekday normal hours.
Please leave us a voicemail, text message, or send an email to Info@Doverflag.com
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Custom Flag Orders
Artwork associated and produced by Dover Flag is the property of the customer, and thus the customer is responsible for color, shape, and approval.
Once a custom flag order is accepted by the customer, the sale is deemed as final and cancellations and refunds can not be processed as the work is custom. This does not apply to defect works and products. Defected work must be returned to Dover Flag via UPS shipping and inspected by Dover Flag prior to refund or re-ordering. Dover Flag holds the right to make corrections to defected orders and products prior to a refund.
Custom Flags have seen an increase in time to produce and Dover Flag does not hold responsibility in production times.
Email/Phone Orders
Orders may be placed with Dover Flag via Email or via phone. Those orders will be process via quickbooks and invoice will be sent to the email address provided by the customer. All webstore policies apply to Email and Phone Orders. Customer will also assume all fees and processes that accompany a quickbooks invoice payment.
Alternative Payment Options
Customers wishing to pay via check may contact us by Email to request a quickbooks invoice. Long standing corporate customers may request EFT or ACH payments by email as well
COVID 19 - Stock and Arability
Stock and availability of products have been greatly reduced and delayed due to the COVID 19 virus and various government protocols. Some products may become quickly unavailable quicker than we can update the website, but we will reach out to you if your order is affected.